SHIPPING

SHIPPING & DELIVERY

IF YOU ARE UNDERAGE — DO NOT ORDER. YOU WILL LOSE MONEY DOING SO.

PROOF OF AGE REQUIRED UPON DELIVERY

We cannot remove the age-verification requirement. Every package leaving our facilities must be age verified upon delivery in accordance with Canadian law.

The carrier will only release the package to the person named in the Shipping Information. The carrier will not release the package to another person, even if they are at the same address.

Please ensure that the name and shipping information provided at checkout are accurate and match the person who will be receiving the package.

ORDER PROCESSING

We make every attempt to have orders processed within 24 hours of receiving payment and shipped within 48 hours, Monday through Friday excluding holidays.

Orders placed over the weekend will be shipped on the following Monday or Tuesday.

We process in-stock orders 7 days a week, excluding holidays.

If you receive a tracking number during a weekend or major holiday, this means your order has been prepared and the shipping label has been created. The package will be handed to the shipping carrier on the following business day.

We reserve the right to require additional processing time if questions or concerns regarding your order arise. We will contact you by phone or email when necessary, so please ensure that your contact information is current and accurate at checkout.

Any anticipated order-processing delays will be announced directly on the affected product page. If we experience a larger-than-normal order volume, a site-wide notice may also be posted.

FAILED DELIVERY / UNDELIVERED ORDERS

If an order cannot be successfully delivered due to an issue that is the customer's responsibility, including but not limited to:

  • Incorrect or incomplete shipping address

  • Failure to pick up the package

  • Failure to meet the legal age requirement

  • Failure to provide acceptable proof of age

  • Failure of the person named in the Shipping Information to accept the package

any refund issued will be subject to the following deductions:

  • Original shipping charges — including the shipping cost that we paid if the order originally qualified for free shipping.

  • Return shipping charges — any fees charged to us by the carrier to return the package to our facility.

  • 90% restocking fee.

These amounts will be deducted from any refund you may otherwise be eligible to receive.

Please make sure you are legally eligible to purchase and receive these products before placing your order. If you are underage, do not place an order.

CARRIER RESTRICTIONS

Most carriers do not deliver packages on Saturdays, Sundays, or major holidays. Delivery schedules are determined by the carrier and may vary.

TRACKING

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing your tracking number, with the subject "Your order has shipped!", will be sent to the email address provided during checkout.

If you do not receive a tracking email, please check your email's spam or junk folder before contacting us.

SHIPPING TIMES ARE NOT GUARANTEED

Shipping and delivery times are estimates only and are determined by the carrier. We do not guarantee delivery dates or transit times once an order has been handed over to the carrier.